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Norstar telephone systems

Univirtual Systems has technicians that have been servicing Norstar telephone systems in Vancouver & across Canada since 1999.  These legacy digital telephone systems are virtually indestructible, which explains why so many are still in service today.  If you are not ready to move into the newer technologies, parts are still available. If your Norstar telephone system has lost its programming after a power failure, it can be repaired.  If you think it may be time to upgrade we have the knowledge and expertise to help guide you in taking your next steps.  We would be happy to answer any questions you might have.

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Norstar telephone systems in Vancouver

A brief history of Norstar telephone systems:

Many of the older KSU models at the top of the photo are still in operation today.  (308,616,CICS,MICS)  These legacy systems are out of production. Nortel subsequently released a new generation of hybrid IP enabled telephone systems called Business Communications Manager or  BCM for short.These systems could run both digital and IP telephones.  Softphones were added as was the ability to use SIP trunks.  When Nortel filed for chapter 11 in 2009, the SMB division was bought by Avaya.  Avaya made it so you could use your Norstar telephones on the IP office platform so you will still see the T series telephones around quite often.


How to enter into programming of Norstar telephone systems:

Programming for the older Key systems is always done through a programming telephone.  The programming telephone will have 3 keys below the LCD screen where the time and date are displayed. The M7310, M7324,T7316 & T7316e are all programming phones. To get into the programming, you will require the login and password.( Feature**266344 then 266344 again) You will notice four of the line keys to the right will now show triangles.  


Norstar telephone system programming overlay


Use these keys to navigate the menu’s.


If you have any issues programming your Norstar telephones, we offer remote technical assistance and can usually re-program these Norstar telephone systems with you over the telephone for $35 per 1/4 hr.  We have found that most of the programming issues are simple to resolve & can be remedied in under 1/2 hr over the telephone cutting your costs by 2/3.

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support for Norstar telephone systems
Our partners

Univirtual Systems Inc directly supplies and services the following areas in the Lower Mainland: Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Langley, Abbotsford, Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, New Westminster, Delta, Ladner, Tsawwassen, Surrey and White Rock. We are now servicing  Squamish, whistler and Vancouver Island.  With our extensive partner network, we are able to service the rest of Canada.